Frequently Asked Question
Find Your Answers Here
How do I post a requirement as a buyer?
To post a requirement, start by logging into your account. Navigate to the "Post Requirements"
section where you will find a form to fill out. Enter details such as the type of product you
need, the quantity required, your preferred delivery date, and your budget. After you submit
these details, your requirement will be posted on the platform, making it visible to a network
of qualified suppliers. These suppliers can view your needs and submit competitive offers,
allowing you to select the best match for your requirements based on price, delivery time, and
supplier ratings.
Can I be both a buyer and a supplier?
Yes, the platform is designed to accommodate users who wish to operate as both buyers and
suppliers. You can easily manage both functionalities from a single account. This flexibility
allows you to seamlessly switch between buying and selling, maximizing your business
opportunities on the platform. This dual functionality makes our platform uniquely advantageous
for small to medium enterprises looking to expand their market reach.
How does the verification process work for suppliers?
The verification process for suppliers is designed to establish trust and security within the
marketplace. New suppliers are required to submit comprehensive business registration documents,
along with contact information and additional relevant information that may include past
business transactions, certifications, and references from other businesses. This detailed
verification ensures that only legitimate and credible suppliers are able to offer their
products and services, thus maintaining high standards and protecting all marketplace
participants.
Are there options for bulk discounts or special deals?
Our platform encourages suppliers to offer bulk discounts and special deals, particularly for
larger orders. These discounts are beneficial for both buyers and suppliers as they increase
order volumes and build long-term business relationships. Buyers can negotiate directly with
suppliers to secure deals that best meet their budgetary and logistical needs, ensuring that
both parties achieve favorable outcomes. Special seasonal promotions and volume-based discounts
are common, providing ample opportunities for savings.
What types of oil products can I find on this marketplace?
This marketplace boasts a diverse assortment of oil products to cater to various industry needs.
You can find a wide range of edible oils, such as olive oil, sunflower oil, and canola oil,
which are perfect for culinary uses. Additionally, the platform offers industrial oils and
lubricants used in machinery and automotive applications. Whether you are looking for food-grade
oils or technical lubricants, our extensive catalogue ensures you can find the right product to
meet your specifications.
How is payment handled on the platform?
The platform provides a variety of secure payment options to suit different buyer and supplier
needs, including online payments, bank transfers, and credit facilities. We also offer escrow
services where payments are held securely until all conditions of the transaction are met,
ensuring that both parties are satisfied. This multi-layered approach to payment security
minimizes risks and promotes a safe trading environment for all users.
How do I cancel or modify a posted requirement?
If you need to cancel or modify a posted requirement, you can do so easily through your account
dashboard. Navigate to the "My Requirements" section, find the specific requirement you wish to
change, and you can either update the details to reflect new needs or completely remove the
posting if it is no longer relevant. This flexibility allows you to adapt to changing business
conditions and update your procurement strategies accordingly.
How do I track my order after a purchase?
After placing an order, you can monitor its progress directly from your account dashboard.
Navigate to the "Orders" section where you can see detailed tracking information for each
purchase. This feature keeps you informed of the order's status from confirmation to delivery,
ensuring transparency and helping you plan accordingly for its arrival.
Can buyers also sell products on Alpe?
Indeed, Alpe supports a dual role where users can both buy and sell products. This functionality
is particularly useful for businesses that operate in multiple stages of the supply chain,
providing a versatile platform to manage all commercial activities under one roof. Whether you
are sourcing materials for production or selling finished goods, Alpe accommodates all your
business needs with ease.
How does the premium membership differ from the free plan?
Premium membership offers enhanced features compared to the free plan. These include priority
listing in search results, access to advanced analytics tools, and exclusive opportunities for
high-value deals. This membership is designed for businesses looking to maximize their
visibility and engagement on the platform, providing them with strategic advantages in a
competitive market.
Is there a limit on the number of suppliers I can connect with?
Our platform does not impose any limits on the number of suppliers you can connect with. This
unlimited access allows you to explore a wide range of suppliers, compare offers, and choose the
best partners for your business needs, fostering a dynamic and competitive marketplace
environment.
Can I post multiple buying requirements at once?
Yes, you can post multiple buying requirements simultaneously. This capability is particularly
useful for businesses that need to source various items regularly. By posting several
requirements at once, you can streamline your procurement process, save time, and attract more
supplier offers, enhancing your chances of securing the best deals.
How does Alpe ensure secure transactions?
Alpe prioritizes security with state-of-the-art encryption technology, comprehensive escrow
services, and a rigorous supplier verification process. These measures are in place to protect
your financial and operational interests, ensuring that every transaction on the platform is
conducted with utmost security and confidence.
Need Additional Info?
Explore more About Alpe, our services, marketplace features, and how we drive efficiency and growth in the oil industry.